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  5. Online mediation in the public legal sphere: challenges of digitalization and prospects for implementation

Almanac of law. Issue 17 (2026), pages 553–561.

DOI: 10.33663/2524-017X-2026-17-553-561

Astreiko V. V.
Online mediation in the public legal sphere: challenges of digitalization and prospects for implementation

The article examines the legal, procedural and technological aspects of implementing online mediation in the public law sphere of Ukraine. In the context of Ukraine’s European integration and the European Commission’s 2026 criteria under Chapter 23 (“Judicial system and fundamental rights”), the expansion of alternative dispute resolution is identified as a critical requirement for improving the efficiency of the justice system and achieving compliance with the acquis communautaire. The study examines the current legislative vacuum, noting that the current Law of Ukraine “On Mediation” lacks a clear definition and regulation of online mediation in administrative disputes. The author analyzes the potential for integrating mediation into the existing digital infrastructure of the state, in particular by proposing the creation of the “Diia.Mediation” (“e-Mediation”) service. This platform will allow for the secure identification of parties, ensure the confidentiality of negotiations, and allow for the signing of legally binding mediation agreements using a qualified electronic signature (QES), thereby giving them the same legal force as paper documents signed by hand. The study highlights both the benefits of online mediation, such as eliminating geographical barriers, time efficiency, and reducing emotional stress, and the challenges, including the need for cybersecurity, technical reliability, and developing “digital empathy” among mediators. The author concludes that these challenges are not obstacles to implementation, but rather catalysts for the creation of reliable, state-protected digital environments. The proposed legislative amendments to the Law “On Mediation”, the Code of Administrative Justice of Ukraine, and the Law “On Administrative Procedure” are proposed as important steps towards transforming the “authority-subordinate” interaction model into a “dialogue-solution” partnership system. Ultimately, the integration of online mediation into the national digital ecosystem is presented as a vital indicator of Ukraine’s commitment to building a transparent, people-centered state in line with European standards of effective access to justice.

Keywords: online mediation, public law disputes, digitalization, Diia platform, European integration, acquis communautaire, administrative procedure.

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Дата першого надходження рукопису до видання: 26.02.2026
Дата прийнятого до друку рукопису після рецензування: 09.04.2026
Дата публікації: 30.04.2026

 

 

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